Why is the New York Times not recognizing my account?

Answer

If you have a New York Times account through your upstate.edu email but are being prompted to create an account, try clearing your browser's cache and cookies.

For details on clearing your cache, resetting your password, and other tips, visit the New York Time's login help page. 

 

If you are faculty/staff and signed up around 4 years ago, you may need to renew your access. Try logging in through the activation link: https://www.nytimes.com/activate-access/edu-access.

 

For more help, try reaching out to New York Times’ Customer Care at the bottom right of this page: https://help.nytimes.com/hc/en-us/categories/115002052428-Contact-The-New-York-Times

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  • Last Updated Oct 30, 2025
  • Views 88
  • Answered By Michelle Bowers

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