Why is the New York Times not recognizing my account?

Answer

If you have a New York Times account through your upstate.edu email but are suddenly being prompted to create an account, try clearing your browser's cache and cookies.

Learn more at https://help.nytimes.com/hc/en-us/articles/4402283653268-Troubleshoot-Login-Issues-on-a-Web-Browser. 

For more help, try reaching out to New York Times’ Customer Care at the bottom right of this page: https://help.nytimes.com/hc/en-us/categories/115002052428-Contact-The-New-York-Times

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  • Last Updated Oct 17, 2024
  • Views 3
  • Answered By Michelle Bowers

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