Library Questions and Answers
Why is the New York Times not recognizing my account?
Answer
If you have a New York Times account through your upstate.edu email but are suddenly being prompted to create an account, try clearing your browser's cache and cookies.
Learn more at https://help.nytimes.com/hc/en-us/articles/4402283653268-Troubleshoot-Login-Issues-on-a-Web-Browser.
Please note that Upstate's access is only for news, and not for additional content such as word games and puzzles.
For more help, try reaching out to New York Times’ Customer Care at the bottom right of this page: https://help.nytimes.com/hc/en-us/categories/115002052428-Contact-The-New-York-Times