Library Questions and Answers
Why can’t I access library resources?
Answer
If you have upstate.edu credentials and are seeing this message:
Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin.
This is most likely due to a change in leave/active status in Upstate’s student database or HR system. Please reach out to libsuppt@upstate.edu and include a screenshot of this error message, as well as any information you might have about changes that might have affected your status as a student or employee.
If you have Library-issued OpenAthens credentials and see this message:
Email us at library@upstate.edu to request renewal.
If you have Library-issued OpenAthens credentials and see this message:
If you are confident that your username is correct, try resetting your password at https://login.openathens.net/auth#forgottenpassword. If you don’t receive an email from noreply@openathens.net, please reach out to us at libsuppt@upstate.edu.
If you do not have an OpenAthens account but believe you are eligible based on one of these categories, please email library@upstate.edu and include your affiliation and department.