Library Questions and Answers
"The site can't be reached" error on clinical machines
Answer
Many clinical machines run on limited access computers that require websites to be on an approved internet list. If you see a "this site can't be reached" error, especially when the error also mentions "ERR_TUNNEL_CONNECTION_FAILED", it's because the website is not on the approved list.
What you can do: request an Interlibrary loan and library staff will email you the article or access the resource on a different computer.
You can also let library staff know which website was causing this (or leave a note on your Interlibrary loan request). Staff in the library may be able to get the website on the approved list, however, many open access and free websites may not be able to be added.
