Receiving the error: Forbidden: You are not entitled to access this resource" after successfully signing into OpenAthens usually means something changed on the vendor end and library staff need to update some settings locally. Please report this error so library staff can restore access. On some occasions, this error may also indicate that Upstate doesn't subscribe to the resource.

However, if you are a NYUHS individual trying to access Interlibrary Loan, you will need to reach out to your library first to obtain the item.

What you can do.

• Request the item through Interlibrary Loan and leave a comment that you are getting this error. Library staff will get the item for you.
• If you are on campus, you can also try searching the internet directly for the item you want. If it's open access or available through IP authentication, you may be able to access the content directly.