Library Questions and Answers
When using OpenAthens, I get "SAML Assertion verification failed; Please contact your administrator", what do I do?
If you get the following error: SAML Assertion verification failed; Please contact your administrator
Go back a page in your browser and reclick your original link. If you have no back button, navigate back to the page you were originally on by reopening your browser or retyping the url and reclick the desired link.
This error sometimes happens when your session was cached by your browser but your authentication was logged out in the background. Clearing your cache regularly also helps prevent this problem.